Anyone who’s hired a quality management consultant knows that familiarity with processes isn’t necessarily the same as understanding them. The consultant’s outside perspective is often their greatest value, allowing them to ask questions that challenge the status quo.
And yet, many automotive and aerospace manufacturers still tend to mistake process familiarity for true understanding, an error that breeds complacency, variance and defects.
A layered process audit (LPA) program is a high-frequency auditing strategy that can bring these variances to the surface. However, LPAs only work when they drive a deeper understanding of your processes via the right questions, frequency and cross-functional participation.