A recent Wall Street Journal article detailing how Boeing is facing up to 24 million dollars in FAA penalties over quality control going back several years across a number of locations shows how even the biggest manufacturers need to close the loop on quality control (QC). Closing the QC loop requires a two-way flow of information across functions that enable end-to-end visibility into quality across the value chain.
This can only be done when quality functions such as document control, compliance management, nonconformance/corrective and preventive actions (NC/CAPA), audit management, and others are integrated across critical business processes. It may be clear on the surface to manufacturers that moving beyond the concept of a bi-directional connection of people, processes, and data across the value chain is paramount to success in the manufacturing sector. That being said, the hard work of achieving that goal starts with understanding the benefits and the challenges of a closed loop approach to quality control.
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