Section 184.108.40.206 of General Motors (GM) IATF 16949 customer-specific requirements states,
“The organization shall incorporate an internal layered process audit process to assess compliance to standardized processes, to identify opportunities for continuous improvement, and to provide coaching opportunities.”
Layered process audits (LPAs) provide daily checks of high-risk processes and known customer issues, involving all layers of the organization and holding management accountable for quality. GM lists just nine elements in its IATF 16949 customer-specific requirements, but those few lines pack a huge punch in terms of their impact on supplier operations.
Suppliers must also read between those lines to earn or maintain IATF certification, addressing areas like management participation, corrective action verification and key performance indicator (KPI) tracking.
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