If your organization conducts layered process audits (LPAs), which of these statements accurately describes your results?
A. We’ve significantly reduced defects and complaints, using these high-frequency process audits to improve standardization.
B. We’ve been doing LPAs for awhile, but we’re not seeing much change in quality.
Those of you that answered B may question if LPAs are just a pointless customer requirement, or whether there are deeper problems within your approach. Here we examine 7 signs of a struggling LPA program, with tips and strategies for improving your results.