Famous businessman Robert Half once said, “Asking the right questions takes as much skill as giving the right answers.”
It’s true whether we’re talking about interviewing and hiring—Half founded one of the largest global staffing firms—or whether we’re talking about quality management. The need to ask thoughtful questions to gain valuable information is especially critical when it comes to creating layered process audit (LPA) checklists.
In an LPA program, multiple layers of management audit high-risk processes at varying intervals, conducting daily checks that systematically reduce variation. These process audits are powerful because of their high frequency, and their ability to provide a real-time snapshot of shop floor processes critical to quality.
As for whether a company can achieve the biggest benefits from LPAs? That all depends on whether you have well-written questions—and how frequently you update them.
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